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Support

Ticketing system

Help! 帮助!

Use the form below to submit a help ticket. We'll respond by email within 24 hours, so please watch the inbox of the email address you provide. 使用下面的表格来提交帮助单。我们将在24小时内通过电子邮件作出回应,所以请注意您提供的电子邮件地址的收件箱。
Are you a teacher or a student? 你是老师还是学生?(Required)
Your Name / 您的姓名
Student Name (if applicable) / 学生姓名
Have you checked the teacher forum* for the answer to your question?
* Reminder: a link to the forum titled Teacher Help is on your login screen on the Blue Sky Education website. Still not sure? Click the Profile icon in the upper right corner of stg.blueskyeducationcooperative.com to login.
Is the class showing up in your Booknetic dashboard under Lessons?
Booking problem--details:
Please check all that apply
STUDENT'S Name(Required)
CURRENT Date of Class
What is the current (incorrect) date of the class?
DESIRED Date of Class
When SHOULD the class happen?
Please choose the specific Booknetic issue below:
Please include to following info: purchase date, email and phone # of purchaser, package purchase price, etc. The more details, the better!
PLEASE INCLUDE: Original day AND time (Central time, please) of class, NEW day AND time (if applicable), and any other info that could help!
The more details you provide now, the faster we can resolve the issue!
Please describe your issue in detail.
Was the package or class purchased by student in the last 7 days?
Is the issue with a class that takes place in the next 12 hours?
Choose an item from the drop-down list that best fits your problem. 从下拉列表中选择一个最适合你的问题的项目。
Please describe your issue in detail. 请详细描述你的问题。
Upload any necessary files, screenshots, or other support documents here.
Accepted file types: jpg, gif, png, pdf, doc, docx, csv, mp3, wav, mov, m4v, mpg, wmv, ppt, pptx, Max. file size: 1 GB.
This field is for validation purposes and should be left unchanged.
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